Welcome to RLMS

 

Last updated:31 March 2023

 

Welcome to RLMS. We are committed to protecting your privacy. This policy describes our privacy practices, the personal information we collect, how we use and share it, as well as your choices and rights regarding this information.   

This Privacy Policy applies to our Services wherever we provide them, and we will comply with local laws in relation to all practices described in this policy.  If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency.

RLMS is provided and controlled by the entity indicated in the Terms of Use applicable to your country of residence (“we” or “us”). 

This policy applies to all RLMS users, including users of our website, https://RLMS.co.za (“Website”), any of the RLMS mobile applications (“Apps”), and any services we provide through the Website or Apps, as well as when you contact us via telephone, email, written correspondence, social media, in-person, or any other means of contact (collectively, “Services”). This policy does not cover how we handle information that we collect about our employees or business associates, including our corporate partners, vendors, and subcontractors, but does apply to our Facilitators.

In this policy individuals who utilize our Services are referred to as “Users.” Users that do cloak-ins and cloak-out are referred to as “Students” and individuals who provide cloak-ins and cloak-out to Students are referred to as “Facilitators.” Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Use.  If you accept the Terms of Use you agree to us dealing with your information in the way described in this policy.

 

What information we collect

We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources.

We do not collect or process information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, or data concerning a person’s sex life.
 

Information you provide

Registration and profile information, such as your name, phone number, email, country, city, preferred language, profile picture and video. Where permitted or required by law, we may collect emergency contact numbers.

User generated content that you choose to upload through the Services, such as comments, ratings, and reviews for other Users.

Information in correspondence you send to us, which may include chat messages, emails, and recordings of phone calls you make to us.
 

How we use your information

We use the personal information we collect:

1. To enable you to use our Services

-  create and maintain your account, settings, and preferences;

-  verify your identity;

-  enable cloak-ins and cloak-out services, or other services, as may be the case;

-  calculate prices and facilitate payments;

-  enable communications between Users;

-  provide user support;

-  maintain accessibility, safety and stability of our App and websites, diagnose, prevent and resolve technical and service problems;

-  comply with regulatory requirements related to our Services and your use of our Services.

2. To maintain and enhance safety and security of our Services and RLMS Users

-  prevent, detect and combat fraud, unsafe or unlawful behavior, and violations of our policies and rules;

-  authenticate Users;

-  protect personal information, rights and legitimate interests of RLMS and our Users;

3. To improve existing and develop new features and products

-  perform testing, research, analysis, development and machine learning to improve your RLMS experience;

-  collect feedback regarding your RLMS experience;

-  develop new products, features and services.

5. To comply with legal requirements. We may use your personal information to comply with applicable laws, regulations, licenses, and industry standards and as part of legal proceedings and in response to law enforcement requests and as otherwise authorized or required by law.

How we share your information

We know how important it is to keep your personal information confidential. In this section we describe when and with whom we may share your information that we collect.
 

With other Users

We share certain information about Users to enable the scheduling and provision of cloak-ins and cloak-out. This includes sharing:

-  Rider information shared with Driver includes name and photo, rating, pickup and drop-off locations, number of trips, offered fare, comments and contact information.

-  Driver information shared with Rider includes name and photo, information about the vehicle and its photo, location before and during the trip, ratings and reviews, number of trips, contact information.

We may also be required to provide Students with receipts and invoices containing information such as the origin and destination of the trip, the total duration and distance of the trip, itemization of the total fare, driver’s name and taxation identifier number. We also include other information on those receipts if required by law.

For the purposes of other services, we will share the information with other Users that is necessary for scheduling and provision of such services.
 

Within corporate group

We may share all of the information we collect with a parent, subsidiary, or other affiliate of our corporate group to help us provide the Services or conduct data processing in relation to the Services.
 

For legal reasons

We may disclose your personal information when it is necessary:

-  to comply with legal requirements, such as to respond to subpoenas, court orders, law enforcement requests, legal claims, or government inquiries;

-  to protect and defend the rights, interests, safety, and security of RLMS, our Users, or the public;

-  to comply with license or permit requirements and any applicable laws and regulations.
 

With your consent

We may share your personal information for other purposes pursuant to your consent or at your direction.
 

When it is depersonalized

We may share your personal information after it is aggregated or otherwise anonymised so that it is no longer personally identifying information.

 

Your rights and choices

Accessing and updating your information. You may access, review and update certain profile information and other information you have chosen to provide to us either in your account settings or by contacting user support at https://RLMS.co.za

Sharing location information. Your device may have controls that determine what information we collect or how we can use that information. For example, you can prevent your device from sharing location information through your device’s system settings. This will, however, impact our ability to provide you with the full range of Services.

Managing cookies. You can delete cookies and modify your cookie settings on your browser. You may need to separately manage cookies for each type of browser or device. If you choose to refuse, disable, or delete cookies, we may not be able to provide you with all of the requested Services.

Deleting your account and data. You can delete your account through the App settings or the deletion of your account or your data by contacting user support at https://RLMS.co.za You may be asked to verify your account and identity. In some cases, we will be unable to delete your account or may retain certain information for legitimate business purposes, such as to complete the transaction for which we collected the personal information, collect on an outstanding balance, detect cybersecurity threats, debug or repair our Services, ensure another User’s right to exercise their free speech rights or other legal rights, enable solely internal uses that are reasonably aligned with the context for which the personal information was provided, prevent fraud, comply with legal or regulatory obligations, or to manage any claims in relation to the Services. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Asking us questions or raising a complaint. We will be happy to answer any questions you may have about this policy or about how we treat your information, or if you wish to make a complaint about how we have handled your personal information. Please, contact us at https://RLMS.co.za We will respond to your consistent with applicable law and subject to proper verification of your account and identity.

 

How we store your information

We retain your information for as long as necessary to provide you our Services and for the other purposes set out in this policy.

The retention periods will be different depending on the type of information, the category of User to whom the information relates, and the purposes for which we use it.

When we process your information to provide you with the Service, we keep this information for as long as you have an account with us. We may retain User information after account termination due to legal or regulatory requirements or for reasons stated in this policy, including as explained in the section titled “Deleting your account and data.” For example, we will retain your information if there is an outstanding debt associated with your account. We retain transactional information such as cloak-ins and cloak-out. If you violate RLMS’s Terms of Use or rules, we may keep your information for as long as it may be necessary to investigate and resolve the violation. We also retain information for the purpose of responding to any legal claims in relation to the Services.

 

How we protect your information

We take reasonable and appropriate technical, administrative, and physical security measures, appropriate to the nature of the personal information at issue, designed to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

We regularly review our security measures to consider available new technology and methods. But guaranteed security does not exist either on or off the Internet. We cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties. However, we make commercially reasonable efforts to make the collection and security of such information consistent with this policy and all applicable laws and regulations.

 

General disclosures

Protecting Children. Our Services are for all ages as the application is an educational tool.

Telephone Monitoring. As part of our user service assurance practice, telephone conversations over phones may be monitored or recorded as a part of normal business operations. Monitored or recorded calls will be used for quality assurance and training purposes.

 

Changes

We may update this policy from time to time to reflect the changes in laws or in how we provide our Services. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this page and by posting the new Privacy Policy and providing any other notice required by applicable law. We encourage you to periodically review this page to stay informed of our privacy practices.

When you use RLMS, you are agreeing to the most recent terms of this policy.

 

Contact

Questions, comments and requests regarding this policy should be addressed to: https://RLMS.co.za